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cPanel shows "Error" when creating an e-mail account

If your cPanel displays the following during e-mail account creation, it means that a folder named "etc" is missing from the home directory.

Navigate to your File Manager and go one directory above public_html. You should be located at /home/your_cPanel_username. Use CTRL+F to find a folder named etc. If it does not exist, create it.

Once the missing directory is re-created, e-mail account creation will work without any issues.