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I'm late on payments. Could you extend my account for a few days?
If payment isn't made when the account is due, we provide a 21 day 'grace period... more
Location / IP Mismatch
Your account was canceled due to fraudulent / incorrect order or payment details... more
How do I find out my payment ID if I paid with credit card?
If you have paid with a credit card, you can find your payment ID here: https://... more
Where can I purchase a VPS cPanel license?
You can get the cPanel VPS license at https://www.buycpanel.com or https://cpane... more
How much does it cost to register a new domain?
If you already have registered your free domain with us and want to register ano... more
My domain does not work (late payment)
Please make sure there are enough funds in your payment account (Credit Card or ... more
I would like to be an affiliate, can I offer coupon codes?
Feel free to register an affiliate account here - https://www.hosting24.com/affi... more
Can payment be transferred from one account to another?
Payments cannot be transferred from one account to another account due to billin... more
When will you claim my PayPal payment?
We are unable to claim manually sent payments. You need to pay us via our websit... more
Why can't I get refund? (over 30 days passed)
As explained on our terms of service, we offer 30 days money back guarantee from... more
Can I choose any payment period I want?
You can choose any payment period you like - every month, every 3 months, every ... more
Where can I see your hosting packages features list?
You can find complete list of features of our Hosting packages at http://www.hos... more
Can I prepay for hosting service or domains?
You can prepay in advance only for hosting account. You can do that by going to ... more
What credit cards do you accept?
We accept these credit cards - Visa, MasterCard, Discover, American Express, Din... more
Can I get your package for free?
Hosting24 provides only paid hosting services and does not offer any kind of fre... more
Can I pay in my local currency?
You can pay in local currency (your local currency will be converted into USD au... more
PayPal asks me to add credit card
If PayPal asks you to add credit card when trying to pay for service, please cho... more
Will I always pay the same price?
When You place a payment to Hosting24.com via PayPal or credit card a payment su... more
I can not pay with my credit card or PayPal!
If you have problems making payments with your credit card, please make sure you... more
How can I renew my account?
Please go to your members area and look for account you want to renew. If you se... more
Can I buy domain only?
Yes, You can purchase a domain only package without any problems here: https://w... more
Can I pay using unverified PayPal account?
You can pay for hosting services by using unverified PayPal account without any ... more
I have not received my refund yet!
If you have asked for refund and payment was made via PayPal, you should see a r... more
Do you accept customers from all countries?
We do accept customers from all countries in the world. more
I need information about your affiliate program
You can find all information about our affiliate program on our website. You can... more
Can you offer a custom package for me?
We do not offer custom packages at the moment. All available packages are listed... more
Is disk space/traffic really unlimited?
You can use as much disk space and bandwidth as you want, simply keep in mind th... more
How can I get a coupon code (discount)?
You can get the best price when ordering the longest subscription. Our prices ar... more
Where are your servers and company located?
Our company is based in Larnaca, Cyprus. We have servers located in modern data ... more
Can I pay with my bank account?
We only accept payments by PayPal and Credit Cards. more
Are there any long term contracts?
Our offer is risk free. Unlike many companies, you don't need to pay for 12 mont... more
What payment methods do you accept?
We accept payments via PayPal and credit cards only. more