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Why wasn't my free domain renewed?

Firstly, please check if the payment on the account has been processed (you can check this information via the Members Area -> List accounts, you will see the date for the next payment listed next to your hosting package).

The domain is renewed within 24 hours after the payment for the hosting account is received. If you see that your payment has gone through successfully and the domain still has not been renewed after 24 hours, it might be that the main domain on the account has been changed.

Please mind that the free domain is renewed ONLY if it set as the main domain on the account.

If everything is correct, please contact us and we will renew your domain.