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I see 'Warning: ftp_mkdir() failed' error

There may be an issue with your file permissions/ownership.

Please contact our staff and we will assist you right away.

Also, you could try to CHMOD your public_html directory to 755.

You may do this in two different ways:
1. Enter cPanel -> File Manager. Choose your public_html folder and change permissions by selecting "Change Permissions" button.
2. Use your FTP client to connect and change CHMOD with it.